bee 99 Privacy Policy
At bee 99, your personal information matters to us. This policy clearly explains what data we collect, how it is used, and how your information is kept safe.
1. Introduction and Scope of Policy
bee 99 is an online entertainment platform that provides casino games, sports betting, and related services for users in Bangladesh. This privacy policy ("Policy") applies to information collected through bee 99's website, mobile app, and any digital services.
The purpose of this policy is to clearly inform you what information bee 99 collects, why it is collected, how it is used, and what rights you have over your information. By using bee 99's services, you are agreeing to the terms of this policy.
This policy is reviewed regularly and updated as needed. You will be properly notified of any significant changes. To learn about the general rules governing your account, transactions, and betting activity, please read our Terms and Conditions.
2. What Information We Collect
2.1 Registration and Account Information
When you create an account at bee 99, the following information is collected:
- Full name and date of birth (for age verification — the 21+ age requirement applies)
- Mobile number and email address
- Username and password (stored in encrypted form)
- National ID or passport number (where identity verification is required)
- Residential address
2.2 Financial and Transaction Information
The following information is collected during deposits and withdrawals:
- Relevant details of bKash, Nagad, Rocket, or bank accounts (full account numbers are not stored)
- Transaction amount and time
- Transaction reference ID
Financial information is always transmitted via SSL encryption and stored on secure servers.
2.3 User Activity Information
The following information is recorded automatically while using the platform:
- IP address and device type
- Browser type and operating system
- Login and logout times
- Game play history, betting records, and bonus usage information
- Duration of time spent on the platform and pages visited
2.4 Cookies and Tracking Technologies
bee 99 uses cookies and similar technologies to improve your experience. The purposes of cookie use are:
- Keeping login sessions active and maintaining account security
- Remembering your preferences and settings
- Analysing and improving platform performance
- Showing relevant promotions
You can manage cookies from your browser settings, but disabling certain cookies may limit some features of the platform.
3. Purpose of Information Use
3.1 Service Operation and Improvement
Collected information is used for the following purposes:
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals
- Providing bonuses and managing the VIP programme
- Providing customer service and technical support
- Monitoring and improving platform performance
3.2 Security and Fraud Prevention
bee 99 is committed to protecting its users. For this purpose, information is analysed to detect unusual account activity, prevent misuse through multiple accounts, and stop financial fraud. This process protects the interests of all users.
3.3 Communication and Notifications
Information is used to communicate with you for the following purposes:
- Transaction confirmations and important account-related notifications
- Managing communication with customer service
- Informing you about new promotions and offers (you can opt out of this at any time)
- Notifying you about important changes to the platform
4. Information Sharing with Third Parties
4.1 Service Provider Partners
bee 99 works with trusted third parties to operate certain services. These include payment processors (bKash, Nagad, Rocket, and banking partners), game software providers, and technology infrastructure providers. These partners are given access only to the information necessary to perform their specific service, and they are required to follow bee 99's privacy standards.
4.2 Legal Requirements
Information may be disclosed due to legal obligations in the following circumstances:
- In response to a valid order from a court or competent authority
- To assist in the investigation of financial fraud or criminal activity
- To comply with anti-money laundering regulations
In such cases, we provide only the information legally required.
4.3 Sale of Information is Prohibited
bee 99 never sells or rents your personal information to third parties for commercial purposes. Your information is used only for the specific purposes described above.
5. Data Security Measures
5.1 Technical Security
bee 99 uses industry-standard security technologies to protect your information:
- SSL/TLS encryption — all data transfers are encrypted
- Passwords and sensitive data are secured with strong hashing algorithms
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Restricted access — only authorised staff can access information
5.2 Data Retention Period
How long bee 99 retains your information depends on the type of information and the requirements involved:
- Account information: for as long as the account is active, and after closure for the legally required period
- Transaction records: for a defined period in accordance with financial regulatory rules
- Gaming history: for up to five years after account closure
Once the required period has passed, information is securely deleted or anonymised.
5.3 Response to a Data Breach
If a data breach occurs, bee 99 will act promptly — affected users will be notified as soon as possible and all necessary steps will be taken to limit the damage.
6. Your Rights and Controls
6.1 Right to Access and Correct Information
Any user registered with bee 99 has the following rights:
- Right to Access: You can request to know what information bee 99 holds about you.
- Right to Correction: You can request that incorrect or incomplete information be corrected.
- Right to Deletion: In certain circumstances you can request that your information be deleted, though this will not apply where legal obligations exist.
- Right to Restrict Processing: You can request that your information be used in a limited way for specific purposes.
- Right to Withdraw from Marketing Communications: You can opt out of promotional communications at any time.
6.2 Right to Close Your Account
If you no longer wish to keep an account at bee 99, you can contact customer service to request account closure. Even after closure, some information required by law will be retained for a defined period. To learn more about responsible gaming, you can read the Responsible Gaming page.
7. Protection of Minors
bee 99 strictly prohibits use of the platform by anyone under 21 years of age. Age is verified at registration, and if a user is identified as being under 21, their account is closed immediately.
bee 99 never knowingly collects personal information from anyone under 21. If such information is accidentally collected, it will be deleted as soon as it is identified. Parents are encouraged to monitor their children's online activity.
8. Responsibility Regarding External Websites
bee 99's platform may occasionally reference third-party websites. bee 99 is not responsible for the privacy policies or practices of these external sites. When you leave bee 99's platform and visit another site, that site's own privacy policy will apply.
We recommend that you read the privacy policy of any third-party site before using it.
9. Policy Changes and Updates
bee 99 may periodically update this privacy policy due to service improvements, legal changes, or business changes. Users will be notified of any significant changes via email or through their account.
Continuing to use the platform after an updated policy is published means you agree to the terms of the new policy. The latest version of the policy will always be available on this page. To learn more about our general terms of use, visit the Terms and Conditions page.
10. Contact Us
Privacy-Related Enquiries
If you have any questions about this privacy policy, wish to make a request regarding your information, or have any concerns, please contact the bee 99 customer service team. Our support team provides assistance in both Bengali and English.
Whatever the nature of your request — accessing, correcting, or deleting information — we will respond as quickly as possible. For general questions, you can visit our FAQ page.