bee 99 Terms and Conditions

Introduction and Definitions

1.1 General Overview

These terms and conditions ("Terms") form a binding legal agreement between the bee 99 platform and all its members ("user" or "you"). By using the platform through the bee 99 website, mobile application, or any other channel, you confirm that you have read, understood, and agreed to abide by these Terms.

bee 99 operates an online gaming and sports betting platform for users in Bangladesh. The platform offers slot games, live casino, sports betting, and other entertainment gaming services.

1.2 Key Definitions

The following terms are used with specific meanings throughout these Terms:

• "Platform" — the bee 99 website, mobile app, and all associated digital services.
• "Account" — a user's registered personal gaming account.
• "Balance" — the total funds held in a user's account.
• "Bonus" — promotional credits or rewards issued by bee 99.
• "Wagering Requirement" — the condition specifying how many times bonus funds must be wagered before a withdrawal can be made.
• "KYC" — the identity verification process (Know Your Customer).

Eligibility and Registration

2.1 Eligibility Requirements

To open an account and use bee 99 services, you must meet all of the following conditions:

• You must be at least 21 years of age.
• You must not be a resident of any jurisdiction where online gaming is prohibited by law.
• You must not already have an active bee 99 account in your name.
• You must operate the account under your own identity and using your own details.
• You must be mentally capable and are giving your consent to these Terms voluntarily.

2.2 Registration Process

At the time of registration, you must provide accurate, complete, and verifiable information. Providing false or misleading information may result in immediate account closure, and any balance or bonus in the account may be forfeited.

2.3 Identity Verification (KYC)

bee 99 may request identity verification documents at any time. These may include a copy of your National ID, passport, or birth registration certificate. Withdrawal facilities may be restricted or suspended until verification is completed.

2.4 One Account Policy

Only one account is permitted per person, household, or IP address. Creating multiple accounts is strictly prohibited and is considered bonus abuse. In such cases, all associated accounts will be closed.

Account Management

3.1 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You should not share this information with any unauthorised person. If you notice any unusual activity on your account, notify the bee 99 support team immediately.

3.2 Account Responsibility

You are fully responsible for all transactions and betting activity carried out on your account. Even if a third party uses your account, you will remain liable for that activity unless you have notified bee 99 in a timely manner.

3.3 Updating Account Information

If any information provided at registration changes (such as your phone number or email address), you must update it on the bee 99 platform as soon as possible. bee 99 will not be responsible for any issues arising from outdated or incorrect information.

Deposits and Withdrawals

4.1 Deposit Terms

The minimum deposit amount on bee 99 is ৳200. Currently accepted payment methods are: bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). Deposited funds must come only from a payment method registered in your name.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawals will only be sent to the same payment method used for the deposit. Your account's KYC verification must be complete before a withdrawal can be made.

4.3 Transaction Verification

bee 99 reserves the right to hold any transaction or request additional information — particularly if a transaction appears unusual or indicates fraudulent activity. bee 99 also reserves the right to notify the relevant authorities regarding suspicious transactions.

Bonuses and Promotions

5.1 Welcome Bonus

New members are eligible for a 150% bonus on their first deposit, up to a maximum of ৳20,000. For example, a deposit of ৳1,000 adds a bonus of ৳1,500, bringing the total balance to ৳2,500; the wagering requirement for this bonus is ৳1,500 × 15 = ৳22,500.

5.2 Wagering Requirements

Wagering requirements apply to all bonuses. Bonus funds cannot be withdrawn until they have been wagered the required number of times. If a withdrawal is requested before the wagering is complete, the bonus portion will be automatically deducted.

5.3 Promotional Offer Terms

Each promotional offer from bee 99 has its own terms. The Weekend Celebration Bonus, Cricket Mania Bonus, and Daily Deposit Reward each have their own wagering conditions and validity periods. You should read the specific terms of a bonus carefully before claiming it.

5.4 Bonus Abuse

Strategic betting to exploit bonuses, creating multiple accounts, or using any other dishonest methods will result in bonus forfeiture and account closure. bee 99 reserves the right to withdraw, modify, or discontinue any bonus.

Games and Betting Terms

6.1 Game Results

All games on the bee 99 platform are operated by third-party software providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others). Game results are determined through Random Number Generator (RNG) technology, which is fully independent and verifiable. If a result becomes uncertain due to a technical error, bee 99 reserves the right to void that round or reassess it.

6.2 Betting Limits

Each game and betting market has its own minimum and maximum betting limits, which are displayed in the game interface. bee 99 reserves the right to change the betting limits for any user.

6.3 Sports Betting

In sports betting, odds may change up until the scheduled time. The odds at which a bet was placed before the match begins are final. If an event is cancelled, the staked amount will be refunded in accordance with bee 99's applicable rules.

User Code of Conduct

7.1 Prohibited Activities

The following activities are strictly prohibited on the bee 99 platform:

• Fraud, deception, or impersonating another person.
• Using software bots, automation tools, or any artificial assistance to play games.
• Money laundering or conducting any illegal financial activity.
• Harassing other users or engaging in offensive behaviour.
• Exploiting system vulnerabilities to gain an unfair advantage.
• Operating multiple accounts from the same household or the same device.

7.2 Suspicious Activity

bee 99 reserves the right to monitor the activity of any account. If any activity appears unusual or suspicious, the account may be temporarily suspended during an investigation.

Data Privacy

How bee 99 collects, stores, and uses users' personal information is described in detail in our Privacy Policy. That document is an integral part of these Terms. By using the platform, you are also giving your consent to that policy.

Your personal information is used solely for service operations, identity verification, and fulfilling legal obligations. The transfer of information to third parties follows the conditions set out in the Privacy Policy.

Responsible Gaming

bee 99 believes that gaming is a form of entertainment, not a source of income. We encourage users to enjoy games in a safe and controlled manner. Our Responsible Gaming section provides information on self-exclusion, setting deposit limits, and accessing professional support.

9.1 Self-Limitation Tools

Users can set their own deposit limits, session time limits, and loss limits. Temporary or permanent self-exclusion is also available if needed. Contact the bee 99 support team to use these features.

9.2 Age Verification

If anyone under the age of 21 attempts to open an account or use the platform, their account will be closed immediately and all deposited funds will be returned in accordance with the applicable rules.

Limitation of Liability

10.1 Service Availability

bee 99 aims to ensure continuous service, however temporary disruptions may occur due to technical maintenance, network issues, or unavoidable circumstances. bee 99 is not liable for such interruptions.

10.2 Third-Party Software

Game software is operated by third-party providers. bee 99's liability for losses caused by errors or disruptions in their software is limited.

10.3 Gaming Risk

Online gaming and betting carry financial risk. Users participate voluntarily and with full awareness. bee 99 is not obliged to compensate for funds lost through gaming.

Account Termination and Suspension

11.1 Termination by bee 99

bee 99 may temporarily suspend or permanently close an account in any of the following circumstances:

• Breach of any part of these Terms.
• If providing false information or identity fraud is proven.
• If fraudulent or suspicious financial activity is identified.
• If the account has been inactive for a long time (12 months or more).
• For legal or regulatory reasons.

11.2 Closure by User

You may close your account at any time by notifying the bee 99 support team. Before submitting a closure request, all bonus wagering requirements and pending withdrawals should be settled.

11.3 Inactive Accounts

If there is no login or transaction for 12 consecutive months, the account will be marked as inactive. bee 99 will separately notify the user regarding any balance remaining in an inactive account.

Changes to Terms and Conditions & Other Provisions

12.1 Changes to Terms

bee 99 reserves the right to modify these terms and conditions at any time. The first time a user logs into the platform after a change, they will be asked to accept the updated terms. If the user does not agree to the new terms, they will no longer be able to use the platform.

12.2 Contact & Support

The bee 99 support team is available seven days a week, twenty-four hours a day, providing assistance in Bengali and English via live chat and email. For general queries, visit our FAQ section — detailed answers to the most common questions can be found there.

12.3 Dispute Resolution

In the event of a dispute, first try to contact the bee 99 support team directly. If the dispute is not resolved, both parties may choose to pursue mediation by mutual agreement.

12.4 Entire Agreement

These terms and conditions, the privacy policy, and the specific terms of each promotion together form the entire agreement between bee 99 and the user. Any prior oral or written understandings or commitments are replaced by this document.

12.5 Severability

If any clause of these terms and conditions is found to be unenforceable, the remaining clauses will continue in full effect. The unenforceability of one clause will not affect the others.