bee 99's commitment to responsible gambling
bee 99 believes that gambling should be a form of entertainment — not a source of financial stress or mental strain. On this page we explain how we help our players gamble safely and responsibly, and where to get support if a problem arises.
Gambling is for entertainment, not stress
The safety of every player is our top priority at bee 99. Casino games, slots, or sports betting — all of it is meant to be enjoyed, and it is our responsibility to make sure that enjoyment never becomes a burden. Our terms and conditions detail how we ensure player protection.
Participation in gambling should always be voluntary and informed. Before playing on bee 99, every user is encouraged to consider their budget, time, and state of mind. Placing larger and larger bets in an attempt to recover lost money is never the right approach — this is an important point to keep in mind.
We strictly do not allow anyone under 21 to participate in any game or betting service on bee 99. Age is verified when an account is opened, and additional documents may be requested in cases of doubt. Our privacy policy describes how we store and use personal information.
bee 99 firmly believes that problem gambling is a recognised issue and one that can be addressed. With the right support at the right time, any player can return to a healthy, normal life. Visit our FAQ section for answers to common questions.
Tools to keep yourself protected
bee 99 provides several practical tools for players to manage their own gambling habits. Using them keeps both spending and time within your own control.
Deposit limit
Set a maximum on how much you deposit per day, per week, or per month. Once the limit is reached, the system will automatically stop accepting further deposits.
Deposit controlLoss limit
If you lose more than a set amount within a given period, your account will be automatically paused. This keeps financial losses within a safe level.
Loss controlSession time limit
Set a maximum duration for how long you play in one sitting. When the time limit is reached, a warning will appear on screen and the session will end.
Time controlReality check
Automatic notifications will appear at set intervals — reminding you how long you have been playing and how much you have won or lost.
Smart alertTemporary break
If you want to take a break for a few days, you can temporarily deactivate your account for anywhere from 24 hours up to 6 weeks. When the break period ends, the account will be reactivated.
Cool-off periodSelf-exclusion
If you want to stop playing on bee 99 for a long period or permanently, request self-exclusion. This will fully close your account and the option to reopen it will be limited.
Long-term protectionWarning signs of problem gambling
If you notice any of the following signs in yourself or someone close to you, seek help without delay.
- Repeatedly placing larger bets to try to recover lost money.
- Hiding your gambling habit from family or friends.
- Using money set aside for essential expenses on gambling.
- Trying to stop gambling but unable to — keep coming back.
- Feeling restless, irritable, or anxious when not gambling.
- Betting more and more yet no longer getting the same enjoyment.
- Spending time gambling instead of attending to work, study, or family responsibilities.
- Borrowing money or selling assets to cover gambling costs.
- Experiencing mental stress or sleep problems due to gambling.
- Relationships with family and friends beginning to suffer.
Where to find support
Acknowledging a problem is a sign of strength. You can seek help through any of the options below.
bee 99 live chat
bee 99's support team is available seven days a week, 24 hours a day, in both Bengali and English. You can request self-exclusion or a limit setting directly through live chat.
Contact by email
If you are not comfortable talking on live chat, send an email to [email protected]. Our team will provide detailed support in Bengali.
Family and loved ones
Tell someone close to you about your problem. The empathy and support of someone you know can often work faster than professional help.
Professional counselling
Reach out to a mental health professional or counsellor. In Bangladesh, the psychiatry departments of government hospitals and private mental health organisations can help people overcome gambling addiction. It is a treatable condition — there is no shame in seeking help.
Community support groups
Connecting with others who have faced the same problem and are on the road to recovery can be very helpful. Sharing experiences in a support group reduces isolation and strengthens the motivation to recover.
Request self-exclusion
Fill in the form below and send a request to our support team — we will take the necessary action on your account promptly.
After your request is sent, our support team will send a confirmation message by email.
Core principles of safe gambling
Practical tips for healthy gambling
Before playing at bee 99, set a clear budget — and decide not to spend a single taka beyond it. Set aside a small portion of your monthly income for entertainment, and keep the rest for essential expenses and savings. Never bet with borrowed money.
Before each session, ask yourself — am I really playing for fun, or am I hoping to make money? There is no guarantee of winning every bet in the long run in a casino or betting — it is always a game of chance. Losing is a normal part of it; the wise approach is not to take losses personally.
Take regular breaks — step away from the screen for at least 15–20 minutes every hour. Avoid alcohol or any other substance while playing, as these impair your ability to make good decisions. Do not place bets when you are tired or under emotional stress.
Remember, gambling is never a source of income — it is entertainment only. If you find yourself thinking about gambling all day, unable to focus on work or study, or unable to give time to your family — seek support now. bee 99's 24/7 live chat support is always there for you.